Questions and Answers

Many of you have taken the opportunity to ask me a question, through the Contact Form. Thank you, I really enjoy hearing from you.

I thought I would show you a page of these questions and answers. Please remember that everything changes quickly on the Web, so the best answer may be different now. If you think so, please let me know! I will edit a bit in the interests of privacy and brevity.

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One of our readers from West Virginia, Nova asks:
Q.: "How can I change my email from Compuserve to MSN? I'm getting so many obscene things that I would like to change if possible."

Answer to Nova

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Alan poses this question:
Q.: "My 75 year old mother-in-law will be going into a residential care home very soon. While living with us, she enjoyed some Internet surfing and simple games like Spider Solitaire, Hearts, etc. We want to buy her an inexpensive laptop to have in her room. What would you recommend and what specs should we consider?"

Answer page: Answer to Alan

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Bruce in California says:
Q.: "I want to set up a web site on Godaddy. They provide templates, I have CD's with graphics on them, but don't know how to do it. Could you help me?"

Answer page: Answer to Bruce

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From the UK, Michael asks:
Q.: Where can i learn to download on my computer?

A.: Michael, downloading a program is usually just as simple as pressing a screen "button" that says "Download Here" and the procedure starts to happen. The site sends the program or book,etc. to your computer (similar to an email)where a file is saved usually in a folder called Downloads.

However, there's a lot more you need to know about it. Please go to my page "How to Download" to learn what else can happen and precautions you need to take.

Now, if you are talking about downloading music, or videos, there's a little more to it.. Whatever site your are using, such as iTunes, should have complete instructions on the site. It usually involves paying a fee.

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From Canada, Ellen writes:
I'm trying to find a way to turn my sound on to listen to YouTube videos.

A.: First I have to make the assumption that everything is working correctly in your computer (sound card, speakers, drivers, etc). Your hardware might need to be checked.

First, look at the lower right corner of your screen by the Time. IF there's a speaker icon there, Click it and be sure the MUTE box is NOT checked.

But to make sure it’s turned on:

1. Click on the Start Button
2. Look for Settings, and Control Panel
3. Double Click on the icon of the Speaker, Sounds and Audio Device Properties

Depending on what version of Windows you are using: In XP, there are 5 tabs at the top of the window.
Click on VOLUME. In this box, there should be a box next to the word MUTE. Be sure it is NOT checked. If so, click it again, to uncheck it.
Then PUT a check in the box that says to place an icon on your task bar. That’s where you can adjust the volume.

IF that doesn't work, you may have a real problem, and that can be checked in the Device Manger.
Back at the Control Panel, click on the SYSTEM icon, then the Hardware tab.
Click on the top button that says Device Manager. This is where you can get a clue that the machine itself is having problems.
CLick on the + box in front of Sound, and you will see all the drivers that have been installed in your computer. If there is a Red X, you will probably need more advanced help to fix it. DO NOT do anything yourself. Not enough knowledge is a dangerous thing!

These are just a few of the questions I receive, so check back every now and then. There's always room for more.

Would you like to leave a comment or question?

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